Refund Policy
This Refund & Return Policy explains cancellations, returns, and refunds for orders placed with Maravine Studio.
Order cancellations
You may cancel your order within two hours of purchase by emailing support@maravinestudio.co.uk. If the order has already shipped, please follow the return steps below.
Store return window
We also accept change-of-mind returns within 30 days of delivery.
Return conditions
- Items must be unused, in original packaging, with all tags attached.
- Proof of purchase is required (order confirmation or receipt).
How to start a return
- Email support@maravinestudio.co.uk with your order number, reason for return, and photos if relevant.
- Wait for our return authorisation and instructions. Do not send items without approval.
- Pack securely and ship with a trackable service.
Return shipping costs
Customer-paid for change-of-mind returns. We cover reasonable costs for faulty, damaged, or incorrect items.
Faulty or incorrect items
If your item is faulty, damaged, or incorrect, contact us within 48 hours of delivery with photos.
Refunds
- After we receive and inspect the return, we’ll notify you of approval or rejection.
- Approved refunds are issued to the original payment method. Banks and card providers typically post refunds within 10 days.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Contact
Maravine Studio
Phone: +31 613821563
Email: support@maravinestudio.co.uk
Address: Klein brembrood 24, 4641 RH Ossendrecht, Netherlands
Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM
Company Information:
Company Name: KoolenEcom
Company Reg No: 95670475
VAT: NL005167397B53
“Business days” means Monday to Friday, excluding public holidays.